FAQ

    Do you have a minimum order quantity?

    It depends on the product - some items have minimums (usually if produced offshore), while others like jackets or polos can be done in smaller runs. Flick us a message and we’ll work out the best option for your needs.

    Can I see a sample before ordering?

     Absolutely. We can organise plain samples or even a branded pre-production sample (depending on the item). Chat to us about what you're after and we’ll sort it.

    How long does it take to get my order?

    - Unbranded stock: 1 - 3 working days
    - Branded/custom gear: 7 - 15 working days after artwork sign-off
    - Bulk or offshore orders: we’ll confirm your ETA
    We’ll always keep you in the loop!

    I need something urgently - can you do rush orders?

    We’ll do everything we can! Just let us know your deadline and we’ll check what’s possible with branding and shipping.

    Can I return or exchange items?

    If it’s branded or customised, we can’t take it back unless there’s a fault. For unbranded items, our standard 30-day return policy applies. Full deets are on our Returns Page.

    What file types do you need for logos?

    Vector files (like .ai, .eps, or .pdf) are best - they give the cleanest results. If you’re not sure, send us what you’ve got and we’ll check it over.

    Can you help with artwork or design?

    Yes! We can tweak your logo, help set up artwork, or even mock up a full concept. We’ve got the tools to make your brand look sharp.

    Do you offer sustainable or eco-friendly products?

    We do - from organic cotton tees to recycled pens and caps made from ocean plastic. Just ask and we’ll show you options that align with your kaupapa.

    Can you warehouse our branded stock?

    We sure can. We offer storage, fulfilment, and even customised websites for easy ordering across your team or network.

    Do you ship nationwide?

    100%. We deliver anywhere in Aotearoa - and can do international if needed too.

    Do you do embroidery, screenprint or digital transfer?

    All of the above. We’ll recommend the best branding method based on your gear, your logo, and your budget.

    Can you help with uniform rollouts across multiple locations?

    Yes! We do bulk rollouts, site-by-site kitting, and even set up internal ordering portals for big teams. We love a good logistical puzzle.